TERMS AND CONDITIONS WITH S&S EVENT SPECIALISTS
Thank you for choosing S&S Event Specialist for your event. All bookings are made in accordance with our Terms and Conditions. The management and staff at S&S Event Specialists would like to make sure your event is special in every way.
To confirm your booking please read the information carefully, complete and return the last page of terms and conditions.
Advanced reservations are highly recommended. All confirmed reservations require at least a 30% deposit advance payment to secure the Items for the requested date. All balances are due in full, 14 days before the Event date. Same day hire is welcome subject to availability.
CANCELLATIONS AND DATE CHANGES
All bookings are permitted to One date change. If you need to cancel an order, please contact as soon as possible. Cancellation before 7 days of your event date, we will refund 20% of your payment to you. There is no refund on cancellation within 7 days of the event
Pricing is quoted for a one-period charge, which is generally specified on the item listing, depending on the hire dates. Items for a weekend event may be picked up as early as Friday & returned the following Monday. If you wish to hire items over an extended period of times, please call us for special rates. Late fees (typically 50% of the Hire Bond) may be deducted/accessed for each day the equipment is unreturned past the scheduled due return date. Hire charges are based upon dates, whether used or not, so please make selections carefully.
S&S Event Specialist is dedicated to providing customers with excellent service & quality items. We are always open to suggestions & comments. Prices are subject to change without notice. We enjoy assisting you in planning your special events & making your items selections. Celebrate with style & satisfaction by allowing us to fulfil your party needs. Thank you for letting us be a part of your celebrations.
MISSING & DAMAGED ITEMS
We recommend counting & inspecting your items at the time of hire & report any shortages or damages immediately in order to avoid deduction fees. If you are reporting a shortage or damaged item outside of our business hours, you must leave a text message at 0466 097 826. The customer is responsible for hired items during their hire period & expected to return the equipment in the same condition in which the equipment was received with the exception of normal wear & tear. The customer will be charged the full replacement cost of missing & damaged items including linens burned, ripped, torn & ruined by stains. Most missing items may be returned undamaged within 10 business days of the scheduled return date & the customer will be credited the replacement cost less late fees.
SET UP/TAKE DOWN SERVICES
Set up & Takedown service is not included in the Delivery & Pick up & is available at an additional cost. Select items (for example Centrepieces, Dance floors, Staging, Chair Covers, Linens etc) may include this service at no cost. Please check with the item listing when making your booking. Set up/ Pack Down services must be arranged in advance.
Standard Delivery & Pick up times may be arranged in mutual agreement with us. Exact date & time delivery & pick up service are available at an additional cost or as specified on the item listing. Missed delivery/pickups will be subject to a re-visit fee. Deliveries will be made to a mutually suitable location. Delivery/Pick up Services do not include set up & pack down services. Items are to be assembled at the same location, or as documented on the Booking form, as drop off in the original containers provided. Extra charges will be added to the standard delivery fee for areas not easily accessible to the delivery vehicle & excessive time & labour involved.